Reopening of our Nature Lodges on May 3rd

We are pleased to announce that our Nature Lodges will reopen on Monday May 3rd, and the park the May, 22nd! COVID-19 INFO.

Terms of sales

The present terms and conditions of sales cancel and replace all others terms and conditions diffuse previously.
Moreover, this document is just at your disposal for information. If needed, the original document, in French will be used.

1. Introductory provisions

Article L.121-21-8 12° provides for the absence of the right of withdrawal for "the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period". The services governed by these general terms and conditions of sale are therefore applicable to Article L.121-21-8 12°.

Definitions

In these general terms and conditions of sale ("GTC") is understood to mean :

"Parc Animalier de Sainte Croix": the Parc Animalier de Sainte Croix, SARL, with a capital of 90,000 euros, registered with the RCS of Metz under the number B 349 718 130. Telephone number: 03.87.03.92.05. Email: reservation@parcsaintecroix.com

"Site": Internet site located at the following URL address: https://parcsaintecroix-lodgesnature.com/en/

"Park": Parc Animalier de Sainte Croix, located in Rhodes (57810)

"Customer": any natural person with whom the Sainte Croix Animal Park concludes a contract for the sale of tourist products. Hereinafter collectively referred to as the "Parties", and individually as a "Party".

"Order / contract": any contract binding the customer to the Sainte Croix Animal Park, for the realisation and execution of the sale of tourist products.

General information

1.1 These GCS apply to any order by Internet of one or more Tourist Products subscribed to by the Customer on the Sainte Croix Wildlife Park website. The said Tourist Products can only be used for the day(s) chosen by the Customer when placing the Order, in the case of the purchase of dated services. The present GCS can be consulted on the website.

1.2 The Customer declares that he has the capacity to enter into this contract, i.e. that he is of legal majority and is not under guardianship or curatorship.

1.3 The placing of the Order implies the express and unreserved acceptance by the Customer of all the clauses and conditions provided for in these GCS. Consequently, the Customer declares and acknowledges having perfect knowledge of them and therefore waives the right to rely on any other document.

1.4 The Parc Animalier de Sainte Croix reserves the right to unilaterally modify these GCS at any time and to apply them to all Orders placed after the date of modification.

Orders

1.5 Orders are subject to the GTC and the Park's internal regulations.

1.6 To place an order, each customer must fill in the form with details of the services required. Before definitively registering an order, the customer will have the opportunity to check his selection and may modify it at his convenience. The order will not be definitively registered until the last validation of the order summary screen. This last "click" is assimilated to the handwritten signature referred to in Article 1341 of the Civil Code (hereinafter referred to as "the acceptance click"). From the acceptance click indicated above, the order is considered irrevocable and may only be challenged in the cases provided for below. Before this last click, the Customer may identify his errors and correct them.

1.7 As soon as the order is registered, the Customer's computer will be automatically redirected to a page confirming the definitive validation of the order. The Customer will also receive a confirmation e-mail.

1.8 By keeping and/or printing the confirmation page or the e-mail sent by the Parc Animalier de Sainte Croix, the Customer has proof of his/her order, which will be worth a reservation and which we advise him/her to keep.

1.9 The Customer has the guarantee that his bank account will only be debited once by the Parc Animalier de Sainte Croix via its secure payment site, for the total amount of the order only after the final registration.

1.10 All the information appearing on the confirmation e-mails will be deemed to be accepted by the Customer if he has not contested them by registered letter with acknowledgement of receipt within 8 days. However, they may only be contested insofar as they differ from the reservations.

1.11 In application of article L.121-20-4, 2° of the French Consumer Code, the Customer does not benefit from the 7-day withdrawal period provided for in article L.121-20 of the same code.

2. Accepted means of payement

The only methods of payment accepted for orders subject to these GTC are credit card (Carte Bleue, Visa, Eurocard/Mastercard network cards are accepted) for bookings more and less than thirty days before the date of arrival and cheque, ANCV holiday vouchers and bank transfer for bookings more than thirty days before the date of arrival. Payment of the price via the website is made directly to the Parc Animalier de Sainte Croix, using the Customer's credit card number via a secure payment system. Payment is made in the following way: 50% of the order (deposit) at the time of booking, then payment of the remaining balance 30 days before your stay.

3. Modification or cancellation of stays by the client

Modification

Changing the date of stay or changing accommodation is not possible from one season to another.

We understand by modification: any change of date, or change of accommodation occurring more than 30 days before arrival, subject to availability and reception conditions.

Tariff conditions: 75€ administration fee plus any difference in price.

After this 30-day period, no changes can be made to the contract and no refund can be claimed.

Cancellation

We understand by cancellation: the total or partial cancellation of the number of participants.

Cancellation schedule for stay et services

> Cancellation more than 30 days before your arrival date : the deposit received is retained.
> Cancellation less than 30 days before the date of arrival : the total amount of the services ordered is retained by the Park, i.e. 100% of the total amount of the stay.

For any stay interrupted or not consumed for any reason whatsoever, the total amount of the booked stay will be due or will be retained by the Parc Animalier de Sainte Croix. No postponement of the date can be claimed.

In the event of the client's failure to show up, no reimbursement will be made.

Gift vouchers

Dated gift vouchers: the stay in a lodge in this case is valid for a fixed date, which is indicated on the gift voucher. This stay is subject to point 3 of our GTC "Modification or cancellation of the stay by the client".

Undated gift vouchers:(nature stays Lodges des Cerfs, Rivière de l'Ours Noir, Cabanes dans les arbres and Grange aux Coyotes): valid for two years from the date of purchase. The gift voucher code is valid for two years from the date of purchase. The stay is based on the price of the current summer season, after this period the amount may be valid for other seasons or other worlds within the limit of the validity of the code. After this period, they cannot be refunded or extended. The beneficiary in possession of the gift code will be able to make a reservation on the date of his or her choice (subject to availability) on https://parcsaintecroix-lodgesnature.com/. The vouchers may be placed by the beneficiary in the universe of his/her choice. If the beneficiary chooses a higher price category, the difference will be charged to the beneficiary; similarly, if there are price increases between the receipt of the gift voucher and its exchange, these will also be charged to the beneficiary. If, on the other hand, the amount of your stay is less than the total amount of the gift voucher, we will not be able to make any cash refund or exchange. For more information, please consult the rates: https://parcsaintecroix-lodgesnature.com/tarifs.

The Parc Animalier de Sainte Croix invites any purchaser of a gift voucher to inform the recipient of the gift voucher of the present general conditions of sale.

Voucher vouchers

The value vouchers are valid for eighteen months from the date of creation, after this period they may not be reimbursed (except for value vouchers subject to Ordinance No. 2020-315 of 25 March 2020), nor may their validity be extended. Beneficiaries in possession of their voucher code may place their order on the date of their choice (subject to availability) on https://parcsaintecroix-lodgesnature.com/. If the beneficiary chooses a higher price category, the difference will be charged to the beneficiary; as well as any price increases that may occur between the receipt of the voucher and its exchange, these will also be charged to the beneficiary. If, on the other hand, the amount of the order is less than the total amount of the voucher value, we will not be able to make any cash refund or exchange. For more information, please consult the price list: https://parcsaintecroix-lodgesnature.com/tarifs.

Cancellation insurance

For your accommodation booking, as the sums paid are not refunded in the event of cancellation, the Park recommends that you take out cancellation insurance. You can do this online with an insurance company.

Good to know: if you paid for your stay with a Master Card Gold or Visa Premier credit card, you will automatically benefit from cancellation insurance (in the event of cancellation due to a problem handled by your bank > see conditions for refunds from your bank).

4. Cancellation of your stay and services by the Parc Animalier de Sainte-Croix

4.1 In case of force majeure (exceptional event that cannot be dealt with, "orange" weather warning, bad weather, storm or thunderstorm...) or exceptional and unavoidable circumstances (epidemic...), the Management of the Sainte Croix Animal Park reserves the right to cancel your stay. If availability permits, we will offer you a relocation to another Lodge Nature less sensitive to hazards, the theoretical financial difference will not be due. And if the conditions do not allow it, we will offer you a voucher valid for 18 months. In the event of refusal, the totality of the sums paid will be refunded to you but no other compensation can be claimed.

4.2 Access to the Park is in no way a guarantee of a seat for the shows and may not give rise to any particular advantage in the event of an overcrowding. It may happen that certain activities indicated in the description on the website may be cancelled, in particular for climatic reasons, in the event of force majeure or a stay outside the tourist season. Cancellation of any activity for a case of force majeure or because of the behaviour of a third party to the contract will not in any case lead to any compensation.

4.3 Specific conditions for the " Jack London " and " Yellowstone Lodge " lodges: if the spa should fail for technical reasons, the Parc Animalier de Sainte Croix will compensate the client at the daily fixed rate of 50 €.

4.4 In the event of events beyond our control, such as a general power cut, preventing us from providing the services provided for in the programme, the Management of the Sainte Croix Wildlife Park reserves the right to provide a replacement service in order to ensure the smooth running of the stay.

5. RATES

The descriptions of the tourist products presented on the https://parcsaintecroix-lodgesnature.com/tarifs website specify, for each product, the services included in the price. Only the services explicitly mentioned in the descriptions are part of the package. Prices are indicated in Euros and are understood to include all taxes, unless otherwise stated on the site. In general, and unless otherwise stated, the prices do not include: insurance and all expenses of a personal nature (food and drink already included, drinks, tips) and more generally any service not expressly mentioned on the online reservation site. The prices appearing on the site may be modified at any time, without prior notice, it being understood that such modifications will not apply to reservations previously accepted.

6. Special formulas and packages

New Year’s stay package 2020-2021

We remind you that to celebrate New Year's Day, the booking must include a minimum of 4 people for the Lair, the Trapper's Cabin, the Jack London Lodge, the Yellowstone lodge, the Grands Cerfs lodges and 2 people for the Coyote Barn.

Winter stay package 2020-2021

The Park opens its doors during the winter period to give you an unforgettable time. For safety and accessibility reasons, some of the paths may not be accessible and some of the Park's animals will not be visible (some hibernate, others are protected from the winter weather in shelters...). Therefore, in order to make your stay as pleasant as possible, a specific program is proposed to you. This program of services cannot be modified.

7. Multiple bookings - groups

Definition

Multiple bookings concern the privatization for a given date, a theme or all the Nature lodges of the Sainte Croix Animal Park (for an individual, a company, an SSC, etc.).
Multiple or group bookings and the purchase of gift vouchers are subject to the same price conditions as individual bookings and cannot give entitlement to special rates.
The purchase and conditions of use of gift vouchers are subject to point 3 of our GTC "Undated gift vouchers".

BOOKING TERMS AND CONDITIONS

For these reservations, we invite you to contact the Reservation Service of the Sainte Croix Animal Park at 03.87.03.92.05 in order to establish an estimate and to put an option on the desired date(s).

MODALITIES OF ALLOCATION AND PAYMENT OF THE LODGES

>At the time of booking: deposit (50% of the total amount of the order)
> 60 days before the date of stay: allocation of lodges and payment of the balance of the order (50%)
> 30 days before the date of your stay: send the list of names of participants for each lodge to the Reservation Service of the Sainte Croix Animal Park.

REGULATION ON MULTIPLE RESERVATIONS

Fixed security deposit: on arrival, a fixed security deposit of €2,500 including tax will be requested from the group leader. This amount must be paid by credit card or cheque. The amount, blocked on your account, will be released by Reception after checking the state of the lodges on the day of your departure. For clients whose bank is domiciled outside France, the bank will release the amount within 30 days maximum. Damage: we ask you to respect the premises and your accommodation. Any soiling, breakage or damage will be invoiced to you. If you notice a problem of wear and tear, please report it as soon as possible to Reception so that a technician can intervene as soon as possible. Nuisance: in order to respect the animals present in the Park and the rest of the other guests, please take care not to slam the doors or make noise, especially between 10.00 pm and 8.00 am, in the accommodation, common areas or on the terrace of your lodge. Daytime noise is also forbidden. Any neighbourhood noise linked to the behaviour of a person under his or her responsibility may lead the Park to invite the customer to leave the establishment, if the noise generated is likely to disturb the peace and quiet of the animals and customers. Alcohol: all alcohol outside the Park is strictly forbidden. The Park reserves the right to exclude any person caught with bottles of alcohol other than those marketed by the Park. Alcohol consumption must be reasonable and the Park reserves the right to exclude any person in a state of intoxication.
Accommodation at the Park is a resting place. In general, please respect the peace and quiet of other guests. Internal regulations: any stay implies the acceptance of the special conditions and the internal regulations of the Park which prevail. In the event that the client does not respect any of these provisions, the Park will be obliged to invite the client to leave the establishment without any compensation.

8. Accommodation capacity

The number of persons mentioned per accommodation in our rates and on the booking form corresponds to the maximum occupancy allowed, taking into account the equipment available. It cannot be exceeded for safety and insurance reasons. The price of the rental of the accommodation is calculated on a pro rata basis according to the number of people (adults and children) occupying the accommodation during the stay and is not based on the total capacity of the accommodation. In the case of bookings of 2 nights or more, all guests staying in the same accommodation will spend the same number of nights.

9. Children

When the rate is subject to the age of the children, proof of the age of the children may be requested at the beginning of the stay by the staff of the Parc Animalier de Sainte Croix. The age of the children on the first day of the services is then taken into account. If no such proof is presented, the adult rate will be applied.

The presence in accommodation of any child under the age of 3 must be notified to the sales department at the time of booking (via the booking form) because of the risks due to the height or equipment that some of the Park's accommodation may present for the youngest children. If these rules are not respected, the Parc Animalier de Sainte Croix reserves the right to prohibit access to the accommodation without any reimbursement of the services booked.

When an age limit is applied in one of the Park's accommodations (see parcsaintecroix-lodgesnature.com), proof of the age of the children will be requested at the beginning of the stay. In the event of failure to respect this age limit, the Parc Animalier de Sainte Croix reserves the right to forbid the clients concerned access to the accommodation and this without any reimbursement of the services reserved.

Specific regulations > accommodation at the Hameau des Loups: in the event of the presence of a child under 3 years of age in accommodation at the Hameau des Loups, the use of the wood stove is strictly forbidden, for safety reasons. On arrival, accompanying adults will be asked to sign a waiver.

10. ANIMALS

Our animal friends are not allowed in our accommodation and in the entire animal park (law of 10 July 1976).

11. CONDITIONS OF ACCESS TO THE PARK AND STAY

11.1 You can enter and leave the park during the opening hours of the Animal Park, visible on www.parcsaintecroix.com . Entry and exit from the Park are no longer possible beyond this time, except in cases of force majeure.
Visiting the Park at night without a Park guide is strictly forbidden, under penalty of prosecution.
Guests undertake to use their accommodation without risk, without disturbance or damage to the accommodation or the environment. Clients undertake to use their lodges as a place to relax and rest under normal conditions: no flames except for lighting the stoves and candles, no cigarettes and no alcohol brought from outside into the accommodation.
Lodgings equipped with a wood stove or fireplace (Yellowstone, Jack London, Den, Trapper, Hamlet of the Wolves, Lodge des Cerfs): use possible only in winter period.

11.2 Guests undertake to respect complete peace and quiet after 10pm and until 8am the next morning.

11.3 It is strictly forbidden to be in a state of intoxication in the accommodations as well as on the trails of the Park. Alcohol consumption must be reasoned. Possession of illegal substances is strictly forbidden.

11.4 Guests are requested to return their accommodation in a satisfactory state of cleanliness. If the accommodation is deemed too dirty, they may be asked to pay a fixed fee of 50€ to cover the additional cleaning costs. In the case of proven damage (bedding, furniture, etc.), the costs of repair/repair will be borne by the Client.

11.5 Minors under 18 years of age must be accompanied by an adult (+ 18 years of age) to stay in a Nature lodge.

12. SECURITY deposit

On arrival, you will be asked to pay a security deposit of 150 euros per accommodation (450 euros for Yellowstone Lodge and Jack London Lodge accommodation, as well as the Lair and Trapper's Cabin in winter) to cover the cost of any damaged or missing equipment and the restoration of the premises. This amount must be paid by credit card. The amount, blocked on your account, will be released by the reception after checking the state of your lodge on the day of your departure. For customers whose bank is domiciled outside France, the bank will release the amount within 30 days maximum.

13. Valuables

It is recommended not to leave valuables in the accommodation and to systematically close the doors of the accommodation during your absences, as the Client must take care of the goods and materials brought by himself or the participants.

The Client will take out any insurance policy (damage - civil liability) that he deems necessary. In particular, the Client is invited to take out a specific insurance policy in the event of the presence of large items of equipment or valuable goods insofar as the Park cannot be held liable in the event of damage to or theft of the said goods.

14. Responsibilities

14.1 The Parc Animalier de Sainte Croix may be exonerated from all or part of its responsibility when the poor execution of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party not involved in the provision of the services provided for by the GCS, or to a case of force majeure.

14.2 The Client will be held responsible for any damage, direct or indirect, that he may cause during his presence in the Sainte Croix Animal Park, whether it be with regard to the staff and/or clients of the Park, or with regard to any equipment made available to the Client by the Sainte Croix Animal Park.

14.3 The Parc Animalier de Sainte Croix declines all responsibility for damage of any kind whatsoever, in particular fire or theft, likely to affect the effects, objects or equipment brought by the Client or the participants concerned by the reservation.

14.4 Hameau des loups accommodation: the Parc Animalier de Sainte Croix disclaims all liability in the event of use of the wood stove in Hameau des loups accommodation in the presence of a child under 3 years of age (use strictly forbidden, see article 9).

14.5 Accommodation equipped with a wood stove or fireplace (Yellowstone, Jack London, Tanière, Trapper's cabin, Hameau des loups, Lodge des Cerfs): use is only possible in the winter period.

15. CLAIM

Any incident that occurs on the Sainte Croix Animal Park site and which may engage the responsibility of the latter must be declared to the site's reception service on the day of the incident.

Any complaint of any other nature must be sent to us within 15 days of the subject of the complaint: by email to serviceclient@parcsaintecroix.com for stays in Nature lodges or for visits to the Park, or by registered letter with acknowledgement of receipt to the following address: Parc Animalier de Sainte Croix - Customer Service - Domaine de Sainte-Croix - 57810 RHODES.

After having contacted the Sainte Croix Animal Park's complaints department and in the absence of a satisfactory response within 60 days, the customer may refer the matter to the Tourism and Travel mediator, whose contact details and procedures for making a complaint are available on his website: www.mtv.travel.

16. DISPUTE

In the event of a dispute, it is up to you to refer the matter to the competent court.

17. Applicable law, claims

17.1 These GTC are subject to French law.

17.2 Any complaint arising during the execution of the services defined within the framework of the present terms and conditions must be introduced as soon as possible by the Customer, on the spot and in an appropriate manner, so that the Sainte Croix Animal Park can seek a solution as quickly as possible. Complaints are subject to point 15 of our GTC "Complaints". Correspondence must specify the number of the Order as well as the precise reasons in support of the said complaint.

18. INTERNAL RULES AND REGULATIONS

The persons accommodated are obliged to respect the directives imposed by the Sainte Croix Animal Park in its internal regulations.

In the event of failure to comply with the internal regulations, the Parc Animalier de Sainte Croix reserves the right to exclude the people accommodated from the site and this without any reimbursement of the services reserved.

Lodges de la Rivière de l'ours noir and Grange aux coyotes - terrace under video protection: the terraces of the Lodges de la Rivière de l'ours noir and Grange aux coyotes are placed under video surveillance by the Park Management for the safety of people and animals (the recorded images can be viewed by the Park Management. They are deleted 2 days after recording).

19. Personal data

The information collected from our reservation platform may be processed by the Parc Animalier de Sainte Croix for the purposes of order management and commercial management of the Park. In accordance with EU Regulation 2016/679 of 27 April 2016 and the amended Law 78-17 of 6 January 1978, you have the right to access, rectify, oppose, limit, delete and make your data available to us. You can exercise this right by sending your request to vosdonneespersonnelles@parcsaintecroix.com, enclosing a copy of your identity document. For more information on how your data is processed, we invite you to consult our personal data protection policy, available at this address: https://parcsaintecroix.com/protection-donnees.

PRACTICAL INFORMATION FOR YOUR STAY

To prepare your stay

A mobile phone is essential during your stay in the park. 48 hours before your arrival, please let us know your arrival time (by e-mail or telephone). You can arrive from 10am (the Park's opening time) to take advantage of the Park's discovery trails, access the restaurant and other activities, while your accommodation should be set up between 4pm and 6pm at the latest.

Late arrival

In case of late arrival, it is imperative to inform our services on 03.87.03.92.05 or 03.87.03.96.09 before 4.30 pm. We will then give you the telephone number of our night watchman so that he can welcome you after the Lodges Nature reception closes.

In case of arrival after 8pm, a cold meal will be provided in your lodge so that you can have dinner.

Car park

A secure car park is reserved for guests of the Lodges Nature. The gate code will be emailed to you a few days before your stay. Vehicles are not allowed to enter the Park. A trolley can be lent to you to transport your luggage.

Guest book / feedback questionnaire

A guest book is at your disposal in each accommodation (except Yurts), in order to collect your impressions.

In order to enable us to improve our customer service, we also invite you to send us your remarks and suggestions about your stay in the Quality questionnaire which will be sent to you by e-mail after your stay.

Night/morning visit

A sunset visit is possible on certain dates (by prior reservation).

Guests have access to the Park's visitor trails from 9am. Before 9am, it is strictly forbidden to walk on the Park's paths.

Departure

On the day of your departure, accommodation must be vacated before 11:00 am. You are requested to leave the place as clean as possible and to return the equipment you have left in the indicated place. You are expected at the Lodges Nature Reception for the last formalities.

Contact information

Parc Animalier de Sainte-Croix with a capital of 90,000 euros, registered with the Metz Trade and Companies Registry under no. 349.718.130, located Chemin de Sainte Croix - 57810 RHODES.
Phone number: +33(0)3 87 03 92 05
Email: reservation@parcsaintecroix.com
Website located at the following URL address: www.parcsaintecroix.com

RULES OF PROCEDURE

1 - Periods and opening hours :
The opening calendar of the Sainte Croix Animal Park can be seen on www.parcsaintecroix.com.
If necessary, access to the Park may be prohibited either completely or in certain areas.

2 - It is strictly forbidden to:

  • To bring foreign animals into the Park.
  • to introduce noisy or dangerous instruments (weapons, dangerous objects or products), rolling objects (bicycles, scooters and other vehicles, except for prams and carts for the disabled).
  • to leave the visiting aisles, to cross any barrier, however symbolic it may be, or any low wall, to walk barefoot. It is forbidden to bend over safety barriers or walls, to put children on them, to enter unauthorised premises and in particular those on duty.
  • hitting the installations, windows or fences, exciting the animals, throwing an object at them.
  • To feed the animals, in order to respect their diet.
  • to attract or touch animals throughout the Park, except for dwarf goats and Ushant sheep in the Farm Contact Park.
  • To smoke in the buildings.
  • To get on or off the safari train without the express permission of the driver.
  • damaging or damaging the buildings, fences, signs.

3 - It is imperative that:

  • to constantly and effectively supervise minors, including on the playgrounds. Unaccompanied minors may not visit the Park.
  • to obey any prohibition, information or warning signs.
  • to respect the plantations and the cleanliness of the Park.
  • to manoeuvre prams and carts with caution in sloping paths, not to use stairs with prams or carts.
  • to picnic only in the picnic area next to the restaurant.

Visitors are required, where applicable, to comply with the instructions, remarks and orders of the staff and or park attendants.

4 - Deer, fallow deer and mouflons are presented in semi-captivity.
Visitors may therefore come across them on or near the path. For obvious safety reasons, it is strictly forbidden to try to approach, attract or drive away these animals.

5 - After any contact with an animal or soiled areas (especially on the farm), it is advisable to wash your hands thoroughly.
Sensitive people (pregnant women, immuno-compromised people, the elderly...) should avoid contact with animals.

6 - For the tranquillity, safety and well-being of the animals and the guests/guests, please do not run or shout.

7 - Amateur photographers and film-makers may operate in the Park. Professionals are required to come to an agreement with the Management beforehand.

8 - All outings are final, unless prior authorisation has been requested from the shop or at the cash desks.

9 - The Sainte Croix Animal Park declines all responsibility for the theft or loss of personal belongings within its Nature Lodges.

10 - The Parc Animalier de Sainte Croix declines all responsibility for damage to and soiling of its clients' clothing in connection with the discovery of the park (barefoot trails, discovery trails, park farm...).

11 - Any infringement of the provisions of these rules may lead to expulsion from the Park without any compensation.